Faqs

What products does Olive Cases offer?

We make premium gig bags, hard cases, and accessories for guitars, drums, keyboards, violins, cellos, and other instruments, along with cables and other accessories. All our products are proudly made in India.

Do you offer free shipping?

Yes, we offer free shipping across India on all orders.

What is your return and exchange policy?

We offer easy returns and exchanges. For full details, please visit our Returns & Exchanges page.

How can I track my order?

Once logged in, you can view your order status and history anytime from the My Account section.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Maestro, and PayPal, as well as Cash on Delivery (COD) on eligible orders. EMI options are also available at checkout.

Do your products come with a warranty?

Most of our hardware and cable products come with a warranty (typically 3-6 months depending on the product), noted on the individual product page. Gig bags and soft cases are covered under our standard quality guarantee.

How do I know which case or bag fits my instrument?

Each product page lists the exact instrument size, dimensions, and compatible models it is designed for. If you are unsure which product fits your instrument, reach out to us on WhatsApp or by email and we will help you choose the right one.

Do you offer bulk or wholesale pricing?

Yes, we work with musicians, studios, schools, and retailers on bulk orders. Please contact us directly to discuss wholesale pricing and availability.

How can I contact customer support?

You can reach us via WhatsApp using the chat icon on our website, or email us at support@olivecases.com. We are happy to help with product questions, order issues, or anything else.

How do I care for my Olive case or bag?

Wipe down your case or bag with a soft, dry cloth after use, and avoid prolonged exposure to direct sunlight or moisture. Store your instrument in its case when not in use to protect it from dust and accidental damage.